Testimonials
“The Strategy Alignment approach supported our Exec team to enhance our capabilities for enhancing collective ownership, to develop and embrace our purpose and strategy. Supporting us to build and enhance the performance of a new global Finance Division”
Client
COO, Global Retail Bank
“We realised that what had made us successful in the past as a smaller business, was not working in the present. Having guided support to restructure our operating model helped us to uncover inefficiencies, see and mitigate risks for growing our business that we were completely unaware of”
Client
CEO, Real Estate
“Defining and translating our values into a behaviour infrastructure, really helped the leadership team and our people to see what they looked like in practical terms. We were able to embed this into all of our talent and performance management processes.”
Client
Head of OD, Global Bank
“We couldn’t understand why our clinicians were not utilising our resourcing system despite attending comprehensive training. The OSCR team supported us to understand the root causes of our challenges that we had overlooked and what needed to be put into place to resolve them”
Client
IT Programme Manager, Healthcare
“After investing in a range of efficiency initiatives, we recognised that we needed a different approach. The insights we gained from the operational functioning review and transition capability development, supported us to gain insight and adopt new end-to-end systemic approaches. The outcomes and impact continue to benefit our business and people in so many ways.”
Client
Head of Operations, Investment Banking
“We didn’t know what was informing our culture or its impact. The OSCR practice supported us to understand the root causes of our success factors and challenges. We reformed as a global integrated team. Working together to leverage our strengths, interrupt norms and transform how we were getting in our own ways of achieving our aspirations.”
Client
Global Finance Division
“Understanding the differences of our core capabilities supported us to see how we could learn from each other and leverage our potential. We collaborated to build a high performing department that added greater value to our business and the market”
Client
Sales and Marketing Director, Retail
“Seeing the different career transitions and pathways helped us to gain insight and clarity about our talent pool. The support we gained to design and build a new talent and performance infrastructure had an immediate impact and has set us and our talent up for future success”
Client
Head of Talent, Healthcare
“Building the Transition Team, completely transformed our approach. Our project managers went from being control and risk assessors into engaging, supportive change facilitators. Key sought after resources that supported successful change initiatives in many different programmes and projects.”
Client
Head of Change, Finance
“The Transition Leadership development programme supported our senior leadership team to adapt our individual and collective approaches. It was particularly helpful for seeing what we didn’t know about the root causes of resistance and how to overcome them”
Client
Clinical Director, Healthcare
“Transition coaching supported me and my team to adopt new leadership approaches. We received feedback and support to interrupt how we were getting in the way of our own agenda. To develop new ways of leading that supported us and our whole department to be more resourceful and successful”
Client
Exec Leader, Global Sales and Marketing
Expertise
Catherine’s is an expert in organisational design, change, sustainability, resilience and cultural transformation. With over 30 years in the financial sector and 17 years of experience spanning broader industries such as health, professional services, technology, retail and real estate. Catherine has cemented her reputation as a specialist in designing and facilitating end-to-end business and global transformation programmes.
Her career has been dedicated to partnering with CEOs, boards and executive teams to diagnose organisational challenges, navigate complex transformations and deliver tangible, sustainable outcomes. Catherine’s work extends beyond strategy; she advises Boards, Exec teams, business leaders, legal, compliance, risk, change, sales and HR professionals. Providing practical support to build robust infrastructures and resilient Transition Leadership capabilities to thrive in a world of continuous change.
At the heart of Catherine’s work is the Organisational Sustainability and Change Resilience Practice (OSCR). An approach she established after 20 years of applied practitioner research, combining organisational, clinical and Buddhist psychologies. This innovative approach leverages diagnostic analytics and systemic change transition practices. Empowering leaders with deep insights into the intricate dynamics influencing organisational and operational and performance.
Catherine’s OSCR Practice has become a cornerstone for organisations seeking to enhance effectiveness, consistently achieve successful outcomes and sustainable growth. Her approach is grounded in practical, evidence-based diagnostics and tools that support leaders and teams in building sustainable infrastructures. Plus, support in acquiring critical Transition Leadership practices and capabilities whilst practically delivering their transformation agendas.
Her passion is not just about solving immediate challenges, it’s about focusing on creating lasting practices for sustainability, resilience and continuous enhanced performance.
Catherine Advises
- Diagnosing & enhancing organisational performance
- Designing & implementing operating model transformations
- Building organisational sustainability & resilience infrastructures
- Mitigating operational risks through translating strategy into practice
- Translating strategic values into operational behaviours
- Developing resilient organisational change infrastructures
- Facilitating Transition Leadership capability development & adoption
- Fostering leadership & workforce behavioural change
- Facilitating technology implementation, adoption & migration
- Building resilient talent & performance management systems
- Coaching & mentoring transitional journeys for executives and leaders
Experience Highlights
- Supported global Boards and Exec teams to co-create and integrate purpose, strategic intent strategies and translate them into practical implementation (Global Financial Services, Healthcare, Real Estate)
- Conducted end-to-end Operational Functioning insight diagnostics and analytics of organisations, divisions and business units (Financial Services, Healthcare, Professional Institutes)
- Facilitated operational and process efficiency initiatives (Global Financial Services, Real Estate)
- Designed and facilitated operating model transformations (Global Financial Services, Retail, Healthcare Institutions)
- Supported mergers and acquisitions of treasury, finance, IT, asset management, sales and marketing divisions (Global Financial Services)
- Facilitated culture transformations of finance, operations, IT risk, compliance, sales and marketing (Global Financial Services, Retail, Asset Management)
- Defined & developed values based behavioural infrastructures (Global Financial Services, Healthcare, Asset Management, Real Estate)
- Developed talent and performance management career transition infrastructures (Global Financial Services, Healthcare, Asset Management, Real Estate)
- Enabled successful technology implementations, adoption and migration processes (Financial Services, Healthcare)
- Facilitated the development of resilient organisational change infrastructures (Financial Services, Asset Management, Healthcare)
- Supported Exec teams and business leaders to acquire resilient Transition Leadership capabilities (Global Financial Services, Healthcare, Asset Management, Real Estate)
- Established the Practitioner Transition Research Centre at Cass Business School in 2007. Supporting executive leaders, OD, and change professionals to develop practical capabilities for leading complex change programmes.
- Designed and facilitated the Practitioner Transition Leadership Series Programme for Exec MBA students for 15 years
Publications
- Author Transition Leadership – Navigating Complexities of Organisational Change. Published by Springer 2020
Career History
Education
- PQMA Mindfulness Based Psychotherapeutic Practice, Middlesex University
- MSc Organisational Change Agent Skills and Strategies, Surrey University
- Practitioner Systems Centred Therapy
- NLP Master Practitioner
- BPS Occupational Testing (Level A and Level B)
- CIPD Post Graduate Diploma Training Management, Thames Valley University
- ITD Certificate in Training and Development
Previous Roles
- CResilience, CEO (2024 – current)
- Catherine Hayes Partnership, Managing Director (2007 – 2024)
- Schroders, Global Head of Development (2004 – 2006)
- Morgan Stanley International, Head of OD/Change Infrastructure (1194 – 2004)
- Centre File, Training Consultant (1992 – 1994)
- Jones Lang Wootton, PC Analyst (1991 – 1992)
- Cazenove & Co, Data Analyst (1990 – 1991)